Carnegie Had It Right!
Here is a secret! Not many people know it, and it is the key to success. Read carefully and soak up this knowledge. Dale Carnegie had it right when he wrote “How To Win Friends And Influence People.” He knew that the best way to become successful is to MASTER communication skills. If you have not read this book, get off your butt and buy it, read it, and live it! Neglect this skill at your own business and personal peril. Here are 30 quick snippets from the book to get you started. Enjoy!
1. Don’t critisize, condemn or complain.
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager want.
4. Become genuinely interested in other people.
5. SMILE (This is a big one!)
6. Remember that a person’s name is the sweetest and most importatn sound in any language.
7. Be a good listener. Encourage others to talk about themselves.
8. Talk in terms of the other person’s interests.
9. Make the other person feel important-and do it sincerely.
10. The only way to get the best of an argument is to avoid it.
11. Show respect for the other person’s opinion. Never say, “you’re wrong.”
12. If you are wrong, admit it quickly and emphatically.
13. Begin in a friendly way.
14. Get the other person saying, “yes, yes” immediately.
15. Let the other persaon do a great deal of the talking.
16. Let the other person feel that the idea is his or hers.
17.Try honestly to see things from the others person’s point of view.
18. Be sympathetic with the other person’s ideas and desires.
19. Appeal to the nobler motives.
20. Dramatize your ideas. (Tell stories and give testimonials)
21. Throw down a challenge.
22. Begin with praise and honest appreciation.
23. Call attention to people’s mistakes indirectly.
24. Talk about your own mistakes before critisizing the other person.
25. Ask questions instead of giving direct orders.
26. Let the other person save face.
27. Praise the slightest improvement and praise every improvement. Be ‘hearty in your approbation and lavish in your praise.”
28. Gi ve the other persona a fine reputation to live up to. Compliment them in front of other people.
29. Use encouragement. make a fault seem easy to correct.
30. make the other person happy about doing the thing you suggest.
Americans are far more likely to turn to friends, family and others for advice than to rely on advertising. Communication skills is what you and your staff can do well that makes patient’s want to tell others how good you are! Study communication everyday! Read and learn. Your financial statement will reflect the effort.
Perry Nickelston, DC
1-866-595-7749 Ext. 102
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