Key Moment With Your Patient
The act that most influences a patient is the ‘Welcome’. Patients are satisfied with the overall experience of visiting your office when they feel ‘very welcome’ when entering. Welcomes not only begin a relationship well, but frame the entire experience. Master your welcome: the way your staff greets others, the way they answer the phone. Check your voice messages and your e-mail autoresponders too, because they frequently act as your greeter. Role play with you staff. Never assume they are doing it right? Call your office and pose as a patient or have someon else do it and get heir opinion. It can be an eye opening experience. You might be surprised at what you find. Your front desk person should be full of life and outgoing. Who cares if she knows how to file? Does she know how to make people smile? That is more important. Way more important!
Dr. Perry Nickelston, DC
VP of Practice Development for K-LaserUSA, World leader in Class 4 high power therapy lasers
www.painlasercenter.com
www.k-laserusa.com
1-866-595-7749 Ext. 102
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