Service Credo for Success
This list is inspired from the RITZ-CARLTON Credo Card of service. Apply these principles to your office. They know how to serve.
1. Build strong relationships with your patients for life.
2. Always be reponsive to the expressed and unexpresed wishes and needs of your patients.
3. Become empowered to create unique, memorable, and personal experiences for your patients.
4. Continuosly seek opportunities to innovate and improve your practice experience.
5. Own and immediately resolve problems.
6. Create a work environment of teamwork and lateral service so that the needs of your patients and others are met.
7. Make the opportunity to learn and grow. Never stop learning.
8. Involve staff in the planning of the work that affects them.
9. Always use a warm and sincere greeting.
10. Anticipate and fulfill each paitent’s need
11. Fond farewll. Give a warm good-bye and use their name.
12. Be proud of your profesional appearance, langage and behavior.
If you are stuck in practice, looking to get ahead, and you are looking to create loyal, raving fans, start with creating a culture that is special.
Dr. Perry Nickelston, DC