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Arnold Expo 2.0

The feedback from my first post regarding the Arnold Expo was so positive that I decided to add some additional photos from the day. Listed below are some pictures that speak for themselves. These are some the competitors who stood out from the crowd. Any doctor into fitness and treating athletes should go to this event. Especially if you treat athletes with laser therapy like me. They are a perfect match. Listed below the pictures will be my tip of the week. Enjoy.

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How can Class 4 laser expand my practice?

Your patient base opens dramatically because of lasers ability to help so many types of conditions. What other modality could you use to help the pain associated with cuts, burns, wounds, scars, post surgery pain, post joint replacement surgery, skin conditions and soft tissue tears? When these people get better, they tell everybody. It’s a therapy that sells itself. Better yet, your satisfied patient’s sell it for you. No expensive advertisement can come close to that practice building power. 

I don’t think people will pay cash for laser treatment.

If you go in with that attitude, then no they won’t. If you don’t put a value on your services, somebody else will. Most doctors are not successful because of self created mental barriers. They predispose themselves to failure. Wealth is a state of mind.  People will pay for results; they pay for what they want, not for what they need. Read that again until it sinks in your brain. Make them want it! Make them believe they can’t afford NOT to do it. Nobody needs to pay $600 for an Xbox 360, they simply want to. That’s marketing! All you need now is the right laser to back up your marketing.

Dr. Perry Nickelston

www.k-laserusa.com

www.painlasercenter.com

1-866-595-7749 Ext. 102

Arnold Bodybuilding Expo

Hey everybody! Did you miss me? I have been in Columbus, Ohio attending the Arnold Schwarzenneger Fitness Expo on behalf of K-laser, USA. We were Gold Sponsors of the ICA (International Chiropratic Assocation) event and got VIP access to all the great shows. If you have never gone, I highly recommend it. There are over 17,000 athletes attending this event. That is more than the Olympics! Over 150,000 people walk through the door during the weekend. It is officially the largest Fitness Event in the World. I got to meet Arnold and have a picture with him too. Highlight of my life. His autobiography changed my life. Read it and learn about success through determination and goal setting. Priceless advice.

I was there treating atheletes with the K-laser. As you should know, lasers are a great tool for helping athletic injuries. If you don’t have one, you are in big trouble. Take time to invest in a high quality laser. Remember, price is temporary and profit is forever! Anytime you help people and provide value to the marketplace you will prosper. Business 101.

I will attaching photos all week for you to see. Here is the first two of me with Lou Ferrigno and Frank Zane . Everybody knows Lou as the Incredible Hulk and from Pumping Iron. Great guy with tons of knowledge on health and fitness. Huge arms too! That’s me on the right. lol. Frank Zane had the most symmetrical physique in the 70’s. Super nice guy.

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Until next time. Oh yeah I almost forgot the practice tip of the day. 

NEVER leave your practice without business cards!  An effective card is arguably the most valuable tool you can have in building a business. For those just starting a practice, sometimes it’s the only tool. Nothing is worse than being in a situation where you say, ‘I wish I had my business cards with me.” When you give out cards, make sure you give out two at a time. People have a tendency to misplace cards, so give them a second chance to find you.

Networking etiquette 101; don’t give out a card until someone gives you theirs first, they ask for one of yours, or you ask for theirs. Business cards should have some type of offer on the back. Use that space to promote your uniqueness. My most successful offer was a FREE Laser Therapy treatment. Get the best business card money can buy…It’s your image and it makes an impact every time you give one –either wow, positive, mediocre, or negative. When you give out your card, if someone doesn’t look at it and say “Nice card,” get it redone.

Dr. Perry Nickelston, DC VP Practice Devlopment for K-Laser USA and Director of The Pain Laser Center in Ramsey, NJ. 1-866-595-7749 Ext 102

www.k-laserusa.com

www.painlasercenter.com

                                                    

Bill For What You Do!

Gold standard billing advice: Bill for what you do, but back it up in writing! Insurance companies will play an interesting game with you. They will usually pay for most of the procedures you bill for, if you use the proper codes of course) and they might put up a little fight for reimbursement, but they will generally pay out.  

Here’s the kicker. They come in months to years later and ask for all documentation supporting your rationale for the prior treatment rendered and reimbursed for. If you do not have sufficient S.O.A.P notes to back up your clinical decision making, they WILL ask that all the prior patient payments made to you be refunded to them within several days or immediately. Most chiropractors live hand to mouth and do not have sufficient funds to make payment, so the insurance companies have full legal right to wipe out the assets of the doctor, and he/she is forced to shut down the office. 

Morale of the story: Take the time to back up your clinical decision making. NO TRAVEL CARDS! They do not have adequate room for proper documentation. Do so at your own peril. Gone are the glory days of documenting subluxation listings, “same as previous visit” and “schedule next visit.” Make sure to document for ‘CASH ONLY’ patients. Why, the State can audit you and you want to back yourself up in case of litigation or malpractice suit. Be smart. Oh and don’t be dumb enough to adjust someone at any event outside your office without a proper evaluation. Otherwise, you may end up in court. DTA- Dont’s trust anybody when it comes to simple adjustments. Pessimistic, yes. Realistic oh YES!

Dr. Perry Nickelston is VP of Practice Devleopment for K-laserusa and Clinic Director of The Pain Laser Center in Ramsey, NJ.

www.k-laserusa.com

www.painlasercenter.com

1-866-595-7749 Ext. #2

Competitive Advantage

 “To be a great champion you must believe you are the best. If you’re not, pretend you are.”
––Muhammad Ali

Create a Unique Competitive Advantage (UCA)

 Your UCA is what makes your business stand out form the crowd of every other business. It’s what helps your patients understand how you’re different, and it shows how this difference is an advantage or benefit to them.  

The UCA can be many things. Here are some examples:

  • IT can be your UMM (problem/solution statement itself.
  • It can be the type of patient you treat (niche)
  • It can be the way you provide your service (24-hour emergency care)
  • It can be your style (gentle adjustments)
  • It can be the speed of service or the quality time spent with a patient
  • It can be a payment policy (group package rates) *check state laws
  • It can be a solid guarantee (my personal favorite) Guaranteed best consultation you ever had. *More on this later

It has to be the right UCA for you, your business and your purpose. A great UCA does the following: 

  • It speaks to the WIIFM (What’s in it for me?) first and foremost
  • It makes it clear who the service is for
  • It communicates something others are not communicating
  • It offers a difference that is interesting
  • It guarantees a level of performance

The mistake most doctors make is not looking at their practice/business from the point of view of the client. What can you see about your practice from their point of view that is fascinating, helpful, unique, or dynamic? Look for the WOW factor that sets you apart. 

Here is an example: “For the time sensitive patient on the go-we offer morning commute hours. From 7-9 A.M. we guarantee you will be in and out in just 15-minutes or the treatment is Free!”

This is a great guarantee because you attract the people who want fast service and it motivates you to do a better job so you can meet the 15-minute treatment window. Restrict this time to existing patients only. No new patients!

Dr. Perry Nickelston, Vice President of Practice Development for K-laserUSA and clinic director of the Pain Laser Center in Ramsy, NJ.

www.k-laserusa.com

www.painlasercenter.com

1-866-595-7749 Ext #2

Motivating Your Staff

Motivating your staff

Staff is the little-known secret to practice success. They are on the front lines in your office everyday. You can be the best doctor in town, but if your staff stinks, so does your practice. Make sure you take care of them. Having a proper reward system in place can be the deciding factor in motivating your staff to reaching your practice goals. In reality, if they have no vested interest in making the practice busier, they won’t! It makes no difference to them if you see 50 patients a week or 250 per week. Unless you make it worth their efforts. You can do that by good increasing incentives with good old fashioned MONEY!

There are many types of systems you could put into effect. Here is an outline of steps you need to take to implement a staff motivation program. Keep in mind that a good motivation program pays for itself through increased production form the staff members. Everybody wins!

 Ø  Set a goal of how many patient visits per week you can achieve in 6 months.

Ø  Set a secondary goal as a back-up to that number.

Ø  Set a third goal as a back-up to the secondary goal.

Ø  Tell your staff what the first, second and third place goals are.

Ø  Set dates by which the goals must be reached

Ø  Once you meet the primary goal. Set another one to meet and consult your staff about the new rewards they would like to receive.

Have fun with it. Let your staff come up with idea too.

Dr. Perry Nickelston

www.k-laserusa.com

1-866-595-7749 Ext. #2

www.painlasercenter.com

Telling Stories

ATTITUDE IS EVERYTHING!

               -Jeffrey Gitomer

What is the secret to effective communication? Tell Stories. People tire quickly of concepts, but stories-well told and relevant-will always increase response. Instead of jamming facts and figures or new chiropractic technology terms down your patient’s throats, tell them stories of how chiropractic has improved the lives of people with similar conditions. When telling stories paint a vivid picture in their minds using as many senses as possible to involve their subconscious mind. If they can see it, hear it, feel it and taste it, they’ll remember it! This is called WORD PICTURES! Master this skill and it could be the single most effective practice tool you ever use. No kidding! 

More on WORD PICTURES later.

Telling stories is an awesome way to use the power of “Emotional Triggers” (see prior post) You will learn how to uncover these Emotional Triggers during the Initial Consultation.

 Here is a an example: Patient is seeing you for a shoulder injury they sustained while exercising. Now you know exercise is an emotional trigger that the client enjoys. It has value to them. Here is your “Emotional Hot Button”. Now all you have to do is push the button to get a desired response. 

Doctor “Brian, imagine yourself back in the gym again. You can hear the weights banging, the music blasting, you smell the leather on the equipment and you are braced up under the bench press ready to do your all time best benc. You take the weight off, slowly lower it and press it right back up with no help. It was easier than you ever thought possible. And the good news, your back did not hurt. You had zero pain and no mental distraction afraid of the back going out yet again. How does that sound? If you follow my recommendations and keep to your plan this can eventually become reality.”

 Now isn’t that a much better motivator than comparing range of motion numbers or telling them their spine is moving better. No offense, but they could care less. Think about what’s valuable to them, not to you. 

Dr. Perry Nickelston, DC

www.k-laserusa.com

1-866-595-7749 Ext. #2

I Can’t Decide!

“An investment in knowledge pays the best interest.”

Benjamin Franklin (1706-1790)
American statesman, writer & scientist

 Ever wonder why people hesitate to just to ‘yes’ to visiting you for care? Why don’t they see the value of chiropractic and how it can help them? Now you can learn the ‘emotional’ reasons why people hesitate to buy your services. Once you know them, then you can learn how to address them before they become an issue. Enjoy and learn!

Most people avoid decision-making because…

They are unsure of themselves
They are unsure of their ability to handle the problem
They are afraid it will get them in trouble
They are afraid it will make them look bad
They made a wrong decision before and were berated
They don’t want the hassle
They don’t like, or are afraid of conflict
They lack the motivation
They know they can’t fix it

People reject or don’t want to deal with complaints or problems for these very same reasons! Create a ROF that takes away all of these emotions and you will get them to commit.

Dr. Perry Nickelston

www.k-laserusa.com 1-866-595-7749 Ext. #2

Success Quotes for Attitude

I will be on vacation for a few days folks, so I wanted to leave you with some inspiration. The key to success is never stop learning. Read positive material every day from successful people in the past. Learn from them. Keep focused on improving your attitude. It is 85% of your total success in practice. I am not kidding! Enjoy.

Success Quotes: 

  1. People have no limits except those which they choose to set for themselves.
  2. The minute you start talking about what you’re going to do if you lose, you have lost.
  3. Dreams are things you hope for; goals are things you make happen.
  4. The only way to truly fail is to stop trying.
  5. If you aim at nothing you will hit it every time.
  6. The difficult we do immediately, the impossible just takes a little longer.
  7. Some people dream of success; others wake up and work hard at it.
  8. Half of getting what you want is realizing what you have to give up to get it.
  9. Success is sweet, but it usually has the scent of sweat about it.
  10. The difference between who you are and who you want to be is what you do.
  11. Pride comes from what you do when nobody is watching.
  12. If I can’t then I must. For if I must, then I can.
  13. If you want to have what most people will never have, you’ve got to do what most people will never do.
  14. The problem for most people is not that they aim too high and miss. It is that they aim too low and hit.
  15. Every day you either get better, or you get worse, you never stay the same.
  16. Winners will do what losers won’t.
  17. In life you are either the steamroller, or the pavement.
  18. It’s never too late to be what you might have been.
  19. Champions never look at what they are going through, only what they are going to.
  20. You miss 100% of the shots you never take.
  21. An obstacle is something you see when you take your eyes off your goals.
  22. Even if you are on the right track, you will get run over if you just sit there.
  23. People who say it can’t be done are usually interrupting someone who is already doing it.
  24. Luck is what happens when preparation meets opportunity.
  25. Success is a journey, not a destination.
  26. Attitude is a little thing that makes a big difference.
  27. You are where you are and what you are by what has gone into your mind…you can change where you are and what you are b y changing what goes into your mind.

 Dr. Perry Nickelston, DC.

www.k-laserusa.com

1-866-595-7749 Ext #2 

 PS. If you don’t continually improve your skills, your competition will and then they will roll right over you!! Be the winner!

Secret Value of Public Speaking

The two most powerful ways to build and expand your practice are by using Class 4 K-Lasers and public speaking. Why?  

1.     You have a unique high power therapy laser that gets amazing results. This separates you from all the other Class 3 cold laser providers.

2.     You will have the special capability and secret tactics to market that laser via effective public speaking. Business acumen post lecture is the key! 

Public speaking is the ‘Secret Weapon” to building a professional business. It will be one of the most important things to do with your success in your lifetime. It will allow you to achieve your purpose to help as many people as possible, and make a lot of money. Fancy “Yellow Page” ads and Spinal Screenings cannot compare to the close personal connection established with potential clients at a lecture/workshop. That connection builds trust and trust builds your practice. 

Unfortunately, most doctors don’t implement this strategy out of fear. The fear of public speaking is ranked higher than the fear of death. Can you imagine?  Believe it or not, they fear appearing like they are trying to “close” (sell) someone. Guess what doctor? You are selling! Your main job in public speaking is to get new patients, and sell Class 4 laser therapy treatments in your office. You gotta be willing to close em’. 

It’s not just about educating people. It’s about building a successful practice. If you don’t sell your services, you won’t be open for business very long. These fears won’t stop you. With the information in this report you will get all the new patients you can handle. 

Everything in life you desire lies just outside your comfort zone. The quickest way to overcome any fear is by action. Do the thing you fear the most and the death of fear is certain. In other words, suck it up and just do it. There are a lot of myths associated with speaking and these prevent many doctors from doing anything. They are immobilized. Let’s go over these myths one at a time. 

Myth #1: “You’ve got to be the best.” If you can’t be the best, there is no reason to step out on the stage. The truth is, you only have to be the best you can be. Don’t fall into the speaker tap of thinking more about yourself than the audience. Myth #1 sounds like… 

“I hope they like me.” 

“I hope I don’t mess up.” 

“I hope I don’t freeze up.” 

Are any of these phrases about the audience? Get over yourself, everyone else has! Just think about how terrified the audience would be to speak in front of you. People are far more interested in themselves than they are in you. So don’t be so self-centered. Instead become value centered. (That means thinking of your message first) 

Myth #2: “I’ve got no business speaking to this group. I’m not an expert.”

WRONG. You are an expert on your experiences and interpretations of life. There are thousands of people making millions of dollars based on their opinions. They simply know how to communicate their personal know-how. Consider the way lives will change as a result of applying your message. 

The only thing you have to do is have a definite purpose for your message and allow everything you say to support it. Communicate with purpose, passion and precision.  

Secret #1: Value

Many speakers are concerned with one thing… 

Getting their speech or presentation over with! 

They want to get up and get down. If they survive without dying, embarrassing themselves, or throwing up they feel like a success. Do you know what all that means? It means the speaker who just wants to survive is more concerned with him or herself than the audience. They are more focused on their feelings, or appearance, or nerves…instead of delivering a message that will create maximum impact in the lives of their listeners. 

Professional doctors, however, think more about the audience than themselves. Their #1 goal is to present a message of value. A message that, if applied, will deliver information and motivation that can alter the existence of those who choose to use it. Now that is powerful! 

How do you do this? 

1.     Discover the audience’s hurt or problem and address it with a solution. That would be something like promoting your Class 4 K-Laser or specialized therapy techniques. 

2.     Provide information that will show them how to produce the desired change. Offer a ‘Complimentary treatment immediately.” 

3.     Speak in format that will help the people remember and apply the information. This is done by storytelling. (Ex. A success story) Remember this for later. 

4.    Treat the audience as peers, not as superior or inferior. Drop the ‘I’m a doctor” ego trip.   

5.    Create an emotional experience during the message (laughter, tears, intense thought). Emotions produce connection. (Storytelling) 

No matter who you are speaking to, whether for free or fee, dish out the value. Saturate your audience with so much good stuff their excitement becomes infectious. They should leave with a felling of “I’m glad I came. I can’t wait to put this into action.”

Dr. Perry Nickelston, DC

www.k-laserusa.com

www.painlasercenter.com

1-866-595-7749 Ext. #2 

Don’t Quit

What recession? Don’t fall into the negative ’stinking thinking’  of those around you. Keep your state of mind in abundance and don’t give in to negativity and lack. Never quit even when times are tough, and they will be. That is what being a successful doctor entails; focusing on your value and benefits to patients. Do that and they will come. I found this poem surfing the internet and wanted to share it with you. Enjoy

Don’t Quit

When things go wrong as they sometimes will.

When the road you’re trudging seems all up hill.

When funds are low and the debts are high.

And you want to smile, but you have to sigh.

When care is pressing you down a bit.

Rest, if you must, but don’t you quit.

Life is queer with its twists and turns.

As everyone of us sometimes learns.

And many a failure turns about

When he might have won had he stuck it out:

Don’t give up though the pace seems slow –

You may succeed with another blow.

Success is failure turned inside out –

The silver tint of the clouds of doubt.

And you never can tell how close you are.

It may be near when it seems so far:

So stick to the fight when you’re hardest hit –

It’s when things seem worst that you must not QUIT.

Author unknown

Distributed compliments of Brian Tracy, 462 Stevens Avenue, Suite 202, Solana Beach, CA 92075, (619)481-2977

DON’T QUIT” faxback #175